Question 1

Will this work on my phone?

Accepted Answer

Any iPhone XS or newer and most Android phones from 2019+ support eSIM. Go to Settings → General → About → Available SIM to confirm before buying.

Question 2

When should I activate it?

Accepted Answer

Scan the QR code 24–48 hours before your flight. Data only starts counting once your phone connects to a US network — so activating early doesn't waste your data.

Question 3

Will WhatsApp still work?

Accepted Answer

Yes. WhatsApp, Google Maps, Uber, and any app that uses mobile data will work normally on your Simchalo eSIM.

Question 4

Is this a subscription?

Accepted Answer

No. This is a one-time payment. There are no recurring charges, no contracts, and no automatic renewals.

Question 5

What if it doesn't work when I land?

Accepted Answer

Message us on WhatsApp and we'll help you troubleshoot within minutes. If the eSIM fails to activate through no fault of yours, we'll issue a full refund.

Question 6

What network is this on?

Accepted Answer

Your eSIM runs on T-Mobile and Verizon 5G/LTE — two of the largest networks in the US with coverage in all 50 states.

Question 7

Can I get a refund?

Accepted Answer

Yes, if you haven't activated the eSIM yet. Once the eSIM is activated on your device, all sales are final. See our refund policy for details.

Question 8

How do I install it? Is it hard?

Accepted Answer

Not hard. Open Settings → Mobile Data (or Cellular) → Add eSIM, then scan the QR code we email you. Step-by-step instructions are included with your QR code.