Refund Policy

Our Refund Promise

When you purchase a Simchalo eSIM plan, an activation QR code is delivered to your email within minutes. If you change your mind before scanning and activating the QR code, you are entitled to a full refund — no questions asked.

Once an eSIM has been activated (i.e. the QR code has been scanned and installed on a device), we are unable to issue a refund because the profile has been consumed on the carrier network.

Please confirm your device is unlocked and eSIM-compatible before purchasing. The eSIM compatibility checker can help you verify.

Refunds We Will Issue

We will issue a full refund in any of the following circumstances:

• Unactivated eSIM: You have not scanned or installed the QR code. The eSIM profile has not been activated on any device. Full refund, no questions asked — no time limit.
• Failed provisioning: The QR code we delivered does not work and we cannot provide a working replacement profile within 48 hours of your report.
• Non-delivery: You did not receive your QR code by email and it is not accessible from your order record. Report within 30 days of purchase.
• Duplicate charge: You were charged more than once for the same order.

What We Cannot Refund

• Activated eSIM plans where the QR code has been scanned and installed on a device, regardless of how much data was used.
• Unused data remaining at the end of your plan period.
• Plans where the wrong duration or data size was selected after activation.
• Inability to activate due to a carrier-locked device or an incompatible device not supported by eSIM.
• Service interruptions, coverage gaps, or throttling caused by the underlying carrier network. These are outside our control and not grounds for a refund.

How to Request a Refund

Email support@simchalo.com with:

• Your order number (found in your confirmation email)
• A description of the issue
• Any relevant screenshots or error messages

We respond to all refund requests within 2 business days. Approved refunds are returned to your original payment method within 5–10 business days depending on your bank.

Chargebacks

Please contact us before initiating a chargeback. We resolve legitimate issues quickly and directly. Chargebacks filed without prior contact may be disputed.

Contact

Questions about this policy? Email support@simchalo.com. GEAR Ventures LLC, DBA Simchalo, 6650 Rivers Ave Ste 100, Charleston, SC 29406.